Chatbots are slowly replacing human customer care executives. You can train your virtual chatbot assistant, and it can get trained from the user behavior as well. The main drawback of human customer care executives is they have working limits, i.e., 8 hours a day, and you may require a lot of customer care executives, but when you have a virtual chatbot assistant, it can work 24 x 7. A single chatbot will be capable of assisting multiple users at the same time.
Developing a chatbot assistant is just a one-time investment, and you may require negligible maintenance, which costs far lesser amount than a human representative. So, you may as well consider developing a chatbot assistant. A chatbot assistant may not replace the human team completely, but it will help reduce lessening the burden on them, and you may require far lesser human representatives when you have a chatbot assistant.